“ I bet the same guy understands that the first iPod he bought didn’t play video or make Genius playlists, but the new ones have more features and if he upgrades, he’ll get those. He also probably knows the TV he bought five years ago doesn’t give him the same picture quality as a new HD TV. I often use those type of analogies for people, but when that fails I hit them with a cricket bat.
— Andy Clarke at For A Beautiful Web on users who refuse to upgrade thier web browser, but expect an identical experience to those who have upgraded
